FAQs

• Business updates and plans via the Business Session and State Breakout Session
• Workshop Sessions focused on adding value to your retail store
• Engaging Trade Festival to network with key suppliers
• Social functions to interact and network with fellow retailers, suppliers, IBA-ALM Staff
• State Award Ceremony for 2021 IBA Five Star Awards

Program inclusions

• Accommodation for 2 nights at Crown Metropol Melbourne from check-in Monday 18^th October 2021 to check-out Wednesday 20^th October 2021
• Sessions, Functions and meals as stipulated on the Trade Workshop Program

• Regional or interstate return flights
• Airport transfers to and from hotel
• Minibar, meals and incidental expenses outside the Trade Workshop Program
• Additional hotel room bedding or extra hotel room if required for families
• Local taxis and transport outside the Trade Workshop Program
• Parking at hotel or venues

No, unfortunately, due to limited Covid capacity restrictions, children cannot attend the IBA Trade Workshop event, including functions.

Due Date

All payments are due in full by 11:59pm EST on Sunday 26^th September 2021.

Credit Card

Visa, MasterCard and American Express cards only are accepted.

Payment is processed immediately at the conclusion of your registration.

A merchant fee will be added for credit card payments (1.52% for Visa/Mastercard and 1.71% for Amex).

ALM Account - Miscellaneous Invoice

Payment is open to approved Retailers and is subject to credit checks and approval by the National Credit Manager. On approval, a miscellaneous invoice is raised and the Trade Workshop expense appears on your ALM customer account after the close of registration at 11:59pm EST on Sunday 26^th September 2021.

This is subject to your trading and payment terms (trading terms will be shortened if the payment date falls after the start date of the Trade Workshop).

ALM Account - Linked Amex Card

Payment is open to approved Retailers and is subject to credit checks and approval by the National Credit Manager. On approval, a miscellaneous invoice is raised and the Trade Workshop expense appears on your ALM customer account after the close of registration at 11.59pm EST on Sunday 26^th September 2021 and is moved across to your Amex account as per your payment cycle.

This is subject to your trading and payment terms (trading terms will be shortened if the payment date falls after the start date of the Trade Workshop).

ALM Account - Amex Points

Payment is open to approved Retailers and is subject to credit checks and approval by the National Credit Manager. On approval, a miscellaneous invoice is raised and the Trade Workshop expense appears on your ALM customer account after the close of registration at 11:59pm EST on Sunday 26^th September 2021 and is moved across to your Amex account on your payment cycle.

Contact your Amex Account Manager Dang Nguyen 02 9152 2629 or Ahmed Mushtag 02 9152 2776 to arrange payment of the ALM invoice via your points. It is your responsibility to contact your Amex representative and request payment via your Amex points.

This is subject to your trading and payment terms (trading terms will be shortened if the payment date falls after the start date of the Trade Workshop).

Yes, you can cancel or amend your registration up until 11:59pm EST on Sunday 26^th September 2021.

A formal written request must be emailed to ibatradeworkshopvictas@dcim.com.au with the following:

• Delegate Reference Number as noted on your registration summary email.
• IBA branded store name and state as entered on your registration.
• Name of registered Delegate and Accompanying Partner, if applicable.
• Details of changes needed.

Cancelled registrations are not refundable as at 12:00am EST on Monday 27^th September 2021. Program costs as per your completed registration will be charged. NO exceptions, regardless of cancellation reason as the program cost is heavily subsidised by IBA.

Yes, contact Gina Roustas at DIRECTIONS for travel and flight booking assistance by phone +61 2 9565 6568 or email ginar@dcim.com.au.

All flight bookings and travel insurance will be at your own cost.